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Professional Counsellor Manchester - Private Counselling in Manchester, Online Counselling and Telephone Counselling

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Privacy & Confidentiality in Online -

Some Considerations & Risks:

Data Stored by Communication Platforms

Data Stored on Your Computer or Device

In case you are unaware, it is important that you understand the limits to confidentiality and privacy online so you're able to make an infomed choice before you begin your online counselling.

Everything we now do online and via mobile device is recorded as data and this includes platforms such as Skype.



Government agencies and companies/business may store metadata from all online communications. This could be used for many different reasons and you may want to find out more about this.



Some communication apps are *HIPAA compliant and protect data privacy in that all IM/audio/video communication is securely encrypted are considered to be the most secure for online counselling.







Is Skype Secure for Online Counselling?



Many people choose to use Skype for communications, and according to Skype, Skype video is encrypted and protects from potential eavesdropping by malicious users.



However, Skype is not HIPAA compliant, and it is important to know that Microsoft cannot guarantee Skype 100% secure.



This means user data, such as video calls and IM chats are stored on their systems indefinitely after which point, the confidentiality is out of our control. Essentially we have no idea what Skype will or won’t do with that data.




*HIPAA - the Health Insurance Portability and Accountability Act, sets the standard for protecting sensitive patient data.

Your computer or device may keep a record of a Skype call or any other communication you make. It could potentially be easy for your partner, children, or your employer to see the contents or discover you are attending counselling.



It is important you understand how to delete data from your computer or device; including how to clear history, cache, chats etc.


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